Team Leader (Intake)

$65,000 - 72,000 /Yr.
Schedule: Monday - Friday; 8:00 am - 4:30 pm
Location: Rogers Park

The Intake Team Leader will oversee and provide direct supervision to intake staff in specialized and/or grant programs such as Front Door Diversion and Comprehensive Class Member Program intakes.

They will support the work to meet the grant deliverables around intake metrics.

The Intake Team Leader will support the growth of the intake department in other locations, such as Trilogy’s Chatham office, and will be responsible for onboarding new staff to complete intakes in a variety of community-based settings.

They will manage capacity and workflows to ensure coverage for open access and schedule nursing home/community intakes with program partners.

The Intake Team Leader will screen applicants and make appropriate determinations regarding resources to promote optimal functionality.

They will ensure employees are well-informed about alternative services and referrals in the community and common family issues (i.e.

first episodes, benefits, entitlements, etc.).

The Intake Team Leader will provide client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance use disorders utilizing a harm reduction approach.

Responsibilities


* Provide direct service to applicants/clients; i.e.

screen applicants for services; and make appropriate determinations regarding resources and referrals for clients.


* Provide direct clinical supervision to Intake Specialists.

Orient, train, and manage employee workflow; run meetings; etc.


* Assess for risk and need at the front door as a senior clinician on the team.


* Manage intake workers in meeting direct service expectations, documentation deadlines, and other requirements of the job.


* Monitor and adjust employee schedules accordingly to ensure enough clinical time is scheduled to meet direct service requirements


* Manage process to ensure department meets direct service and documentation requirements.

Develop and administer tracking systems for reporting.


* Ensure coverage for all Intake Open Access across the organization.

Notify Supervisor of capacity issues on teams/programs that may affect client flow into the organization.


* Ensure timely and seamless flow of new clients into the organization.


* Report on trends, community needs, and team updates to Supervisor.


* Return intake phone calls and e-mail inquiries.

Educate applicants about mental illness; and communicate expectations regarding the intake process, eligibility for services, and organization services provided


* Schedule nursing home/hospital/community intakes and communicate updates to departments.

Make necessary adjustments to ensure scheduling and completion of nursing home/community intakes.


* Develop relationships with community partners such as nursing homes, hospitals, shelters etc and collaborate effectively with entities.


* E...