IT Plant Support Intern

Job Category:

Intern

Job Family:

Student Intern

Job Description:

The IT Plant Systems Intern provides technical support to plant partners on computing equipment and peripherals, enabling partners to perform their functions more effectively, accurately, and efficiently.

The intern works under the direction of an IT Plant Systems Analyst or Manager, gaining hands-on experience in IT support and process improvement within a manufacturing environment.

This is a paid internship with an hourly rate of pay: $18.75

This internship is 100% on-site (Monday-Friday) located at our Stephenville plant in Stephenville, TX.

Technical Support & Troubleshooting


* Support partners with hardware, phone, and IT-related issues.


* Diagnose, repair, install, and upgrade IT-supported software and hardware.


* Maintain communication with partners during issue resolution.


* Take ownership of partner requests and follow-up resolution.


* Assist with rollout of new processes, software, and/or hardware.

 

Trend Analysis & Root Cause


* Identify and address trends in support issues.


* Document, evaluate options, and make recommendations.


* Focus on proactive support and continuous improvement.

Partner Engagement & Communication


* Understand customer needs and requirements.


* Maintain clear communication during the resolution process.


* Provide excellent customer service and build strong relationships.

Education & Personal Growth


* Participate in education, personal growth, and cross-training opportunities.


* Learn to document and communicate technical concepts.

FOOD SAFETY FUNCTIONS : Together with the leadership team, ensures compliance with Food Safety and Food Quality Plans, in addition to customer requirements.

Interprets and communicates customer requirements to plant production and/or support groups.

Establishes and Audits PCPs, CCPs and Standard Operating Procedures to define and monitor processes, to ensure customer requirements are met.

Reviews incidents during which the procedures are not met, and determines appropriate corrective action for partners failing to follow standard procedures.

Education:  Bachelors

Field: Computer Science, MIS, Business Administration or related field

Experience


* Pursuing Associate’s or Bachelor’s degree in IT or related field (Sophomore or Junior status)


* Exposure to computer support of hardware preferred.

Skills:


* Strong written and verbal communication skills (English required).


* Ability to communicate technical concepts to non-technical audiences.


* Excellent customer service and a positive, solution-oriented attitude.


* Proficiency in Microsoft Office applications.


* Ability to work independently and in teams.


* Strong initiative, high energy, and results driven

Internship benefits:



* Opportunity to complete real-world projects, participate in team meetings and contribute your ideas


* Exposur...