Product Management Advisors- Hybrid

The job profile for this position is Product Management Advisor, which is a Band 4 Senior Contributor Career Track Role with Cigna-Evernorth Services Inc.

Responsibilities-

• Support Business needs by working with development teams on application enhancement and new content development projects by providing recommendations, business requirements, and assist with User Acceptance testing;

• Collaborate closely with customers, Engineering (IT), and other Data & Analytics (GD&AJ) partners to meet project objectives;

• Act as a liaison between our Business partners and Engineering partners;

• Engage in operational readiness activities to ensure that projects are stable and successful when they "go live";

• Work across teams including Data Science, Clinical and Medical Economics, and Engineering (IT) to assist in delivering new reporting capabilities and efficiencies to customers;

• Build relationships through direct engagement within the organization;

• Provide support on existing reporting available to our stakeholders within the organization;

• Identify and take ownership of issues to engage appropriate partners to help drive issues to resolution;

• Enforce Service Level Agreements (SLA's) through effective partnering with dependent data and technology teams to ensure accessibility and quality of our strategic products;

• Perform root cause analysis of application issues, including identifying, validating, and documenting issues;

• Work to prioritize issues with our stakeholders, including assisting in testing solutions and implementing such solutions into production;

• Collaborate with Engineering (IT) to have automated data alerts and front-end test cases developed to increase efficiencies and reduce overhead;

• Translate customer objectives into requirements, understand and proactively anticipate user needs;

• Support 'big data' by analyzing large data sets to identify root cause of reporting issues, rationalize report outcomes, and/or pinpoint opportunities for improved reporting outcomes.

• Hybrid Work Schedule.

Qualifications-

• Bachelor of Science degree or foreign equivalent;

• 5 years of experience in a related occupation;

• Experience providing recommendations to modify existing programs using programming language when analysis of the code proves an issue exists;

• Experience performing quantitative and qualitative statistical analysis, identifying patterns, and generating insights to report to business partners, leadership, and Engineering;

• Experience performing health data validation;

• Experience with project management including supporting medium to large projects and manage multiple projects simultaneously;

• Experience using: SQL, MySQL, SAS, Cognos, Dynatrace, Python, HTML, Oracle, and Snowflake;

• Data and analytics and Data Mining experience;

• Experience with Confluence and Knowledge Exchange, creating, updating/maintaining pages/documentation to ensur...