Installed Base Service Engineer

Responsibilities:-

Product range - 3 Ph.

UPS systems, STS , ATS , Rack mounted PDU , Netboltz etc.

1)Safety - Be a promotor of safety and deploy safety guidelines on site during work.

Use PPE and safety policies .

Zero Incident & Zero Accident as a key achievement.

1)Operational Efficiency - Achieve less resolution time of breakdown calls, Attend and resolve BD calls as per agreed SLA of AMC /Warranty customers .

Execute Service Project - Do site survey and submit SOW.

Execute the Installation and commisioing of UPS.

Service project include Modernization of UPS , Lifecycle part replacement like capacitors, Batteries, Installation of LIB racks.

2) BFS KPI - Use BFS tool in salesforce for daily time sheet entry linked to BFS KPI - Adherence, utilization, clocking and productivity.

3 ) NSS - Achieve customer satisfaction and achieve NSS country target.

Be promotor of Schneider services.

4) Lead generation and IB tracking - Generate Lead (service business enquiries) from field during site visits for complaints.

closely work with service sales person for offer submission and successful lead conversion to order winning.

5) Be a digital ambassador when visit to site or during work.

Utilize BFS platform for digitized task , operate and use necessary software on site to complete task.

2 -5 year experience in field of UPS Service Engineer.

Educational Qualification :- Bachelors in Electrical /Electronics Engineering.

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This position will be posted until filled.

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