Regional Rental Service Manager

Overview

Stewart & Stevenson is Now Hiring a Regional Rental Service Manager at 8200 East Freeway Houston, TX 77029.

Responsible for maintaining operational readiness and daily management of local and regional Rental Service Department operations and staff.

Responsibilities



* Oversee the daily operations of the Rental Service Department in assigned region.


* Maintain a safe and clean work environment at assigned locations.


* Plan and organize yard and field schedule as well as work method to complete assigned jobs.


* Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.


* Ensure adequate labor and supplies are available to maintain fleet readiness.


* Assist with parts lookup/sourcing and order parts necessary to complete repairs and routine maintenance.

Develop and maintain shop stock.


* Frequently evaluate and update preventive maintenance parts list for all product lines.


* Resolve issues regarding parts and labor shortages in a timely manner.


* Assist/Advise Account Managers with job scope of work as well as fleet/accessory requirements.

Participate in job walks as needed.


* Review all rental orders for assigned area of responsibility to ensure fleet and accessories are available.


* Review all customer acknowledgments and time sheets ensuring they are legible, accurate, and submitted in a timely manner with emphasis on recovering billable items and operational readiness.


* Follow up and resolve escalated customer service concerns and ensure satisfactory resolution.


* Frequently evaluate departmental performance regarding quality of work and customer satisfaction.

Identify areas for improvement and coach/mentor staff appropriately.


* Establish and maintain work standards identifying employee development and training opportunities.


* Hire, coach, and discharge Rental Service staff as necessary.

Qualifications



* Ability to organize and direct oneself and effectively supervise staff.


* Ability to inspire oneself and others to reach Company and Departmental goals and perform to the best of their ability while simultaneously identifying any gaps in training that may exist.


* Possess the trait of being organized following a systematic method of performing a task and identifying areas of opportunity to improve.


* Ability to influence a group of Technicians to work toward a common goal.


* Ability to utilize available time to organize and complete work within given deadlines.


* Ability to communicate verbally and in writing; clearly and concisely.


* Ability to proactively resolve work related issues.


* Ability to comprehend complex technical specifications/specialized information and provide solutions to help customers with their projects.


* Ability to take care of internal/external customers’ needs and resolve issues/concerns following Departmental and Company guidel...