Wire Transfer Specialist

Job Summary

The Wire Transfer Specialist is responsible for accurately processing, verifying, and monitoring all incoming and outgoing wire transfer transactions in accordance with bank policies, federal regulations, and industry best practices.

This role ensures the secure and timely execution of domestic and international wire transfers, supports fraud prevention initiatives, and provides exceptional service to internal and external clients. 

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals ith disabilities to perform the essential functions. 


* Serve as a subject-matter expert regarding all Domestic and International Wires.


* Perform all operational support duties of the Wire Transfer Department including but not limited to creating, verifying, sending, and receiving domestic and international wire and funds transfers, service message submissions, and wire recalls via Payments Exchange, Fedwire, SWIFT, and other internal systems. 


* Assure all necessary wire information is properly and accurately completed in compliance with regulatory and bank policy requirements.


* Ensure proper authorization and approval are obtained for all transactions. 


* Manage wire-related inquiries and requests across all bank communication channels, providing prompt and accurate responses to bank personnel to ensure that escalated customer issues are researched and addressed correctly and timely. 


* Monitor and reconcile daily wire transfer activity and resolve any exceptions or discrepancies promptly.


* Review and modify processes and procedures routinely to ensure compliance and improve efficiency.


* Review and monitor wire and funds transfer transaction activity through reports to track trends and usage. 


* Maintain accurate and updated electronic records of all correspondence related to wire or funds transfer transactions and ensure documentation is retained in accordance with Bank established record retention time frames. 


* Assist with maintaining training materials regarding wire products and services and updates to policies and procedures. 


* Assit with implementing fraud prevention measures and escalating suspicious activity as needed. 


* Support system updates, testing, and enhancements related to wire transfer processing. 


* Assist with reviewing, processing, and performing daily operational duties.


* Crosstrain to perform other functions and duties assigned in Bank Services.


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations, and laws. 


* Complete all mandatory annual compliance training. 


* Follow regultory requirement including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and d...