Customer Care Coordinator

Customer Care Coordinator

CIVCO’s success is built by passionate employees who help create innovative, life-enhancing solutions.

We like to celebrate our successes and promote a positive, enjoyable work environment.

If these are key values you are looking for, CIVCO is a perfect match.

Challenge Yourself.

Change Lives.

The Opportunity

Customer Care Center (CCC) is a vital department of sales at CIVCO.

Customer Care Center is the frontline assistance to our customers.

Customer Care Coordinator will be a part of the CCC Team that handles external customer care, internal customer care, and administrative activities pertaining to customers and orders.

How You’ll Work:

This role is 100% in-office position located in our Coralville location.  Regular attendance is required for the ability complete work.

This role requires face-to-face interaction with team members, peers and management to complete work and provide support

What You’ll Do:


* Enter orders, credits, and returns in Infor received by fax, email, and/or phone; communicating with the customer on CIVCO's ability to meet the terms of the order/return, schedule shipments, and coordinate with cross-functional groups within CIVCO to assure that orders are processed in accordance with the terms of the order/returns; probe and ask for additional orders/products.


* Take inbound calls from customers and efficiently and effectively resolve any needs the customer has.


* Resolve customer complaints by negotiating resolution of the complaint within the authority of the position and document the complaint in the appropriate report or quality system form.

Arrange for product returns and processing credit memos.


* Answer incoming requests to chat via Website Chat and resolve any requests coming in through the chat function.

When appropriate, send the inquiry to sales team for further upsell opportunities.


* Provide excellent internal customer service by being responsive and providing solutions to incoming requests from various departments within CIVCO.


* Create and send quotes to field sales team in a timely manner.


* Keep all product and price information up to date.  Study the features and benefits of the product line so accurate information can be communicated to customers.

Keeping abreast of product recalls and/or product alerts.


* Attend CIVCO internal product trainings, online courses as assigned by manger to enhance position, and voluntary off-site training as approved my management


* Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Need:


* High school degree or GED is required.


* One to three year customer service experience...