Front Office/Owner Services Coordinator

About Us

Set along the pristine Kaanapali Beach shoreline is The Whaler Resort on Ka'anapali Beach, a condominium resort that exudes leisure and relaxation.

Comprised of two 12-story towers on six acres of lush tropical landscaping, guests spend days dipping in the pool, catching sunsets on the beachfront, and unwinding by the fire pits.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.

Where people work is a choice and we are excited to have the opportunity to talk to you about opportunities to join our team!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Front Office / Owner Services Representative serves as the primary point of contact for both hotel guests and condominium owners.

This dual-role position is responsible for delivering exceptional guest service, managing front desk operations, and addressing the unique needs of individual unit owners.

The role requires professionalism, clear communication, and a high level of discretion when working with owner information and guest transactions.

Key Responsibilities:

Front Office Duties:


* Greet and assist owners and guests with check-in, check-out, and general inquiries.


* Handle guest requests, complaints, and service recovery with urgency and professionalism.


* Manage reservations, room assignments, and billing through the property management system (PMS).


* Monitor lobby cleanliness, safety, and presentation.


* Coordinate with housekeeping and maintenance to ensure room readiness and issue resolution.


* Maintain accurate logs, shift reports, and handovers for smooth transitions.

Owner Services Duties:


* Act as the liaison between individual condo owners and the property management team.


* Provide owners with updates related to unit occupancy, maintenance, and rental activity.


* Assist owners with reservation requests, arrival preparation, and special instructions for their guests.


* Support owner onboarding and documentation for new participants in the rental program.


* Coordinate communication around unit renovations, inspections, or policy updates.


* Track and manage owner keys, parking assignments, and owner-specific amenities.

Qualifications:


* High school diploma or equivalent; associate's or bachelor's degree preferred.


* 2+ years of experience in hospitality, property management, or customer service.


* Knowledge of condo-hotel or vacation rental operations strongly preferred.


* Proficiency with property mana...