Service Now Business Analyst/Scrum Master

Description & Requirements

Maximus is seeking a highly motivated ServiceNow BA/Scrum Master to lead agile teams, bridge the gap between business needs and technical solutions, and drive successful ServiceNow projects.

In this role, you'll facilitate workshops, manage sprint ceremonies, and ensure seamless communication between stakeholders and development teams.

Essential Duties and Responsibilities:

- Lead projects and ensure proper approvals are gained by participating in key routines such as ACR completion, AERB, CCB and CCN reviews.
- Serve as liaison between the operations and IT to document needs and wish list items related to top initiatives.
- Serve as liaison between the operations and IT to document needs and wish list items related to top initiatives.
- Partner with vendor and internal technical teams to gain estimates and establish timing expectations for projects and tasks specific to system enhancements.
- Provide technical support as needed based on hot topics and customer feedback.
- Lead discussions, gain operational buy in and launch initiatives to ensure continuous improvements and enhanced customer experiences for channels.

Program Specific Duties and Responsibilities:

-Facilitate requirements gathering workshops, stakeholder meetings, and user story writing sessions to capture business needs and priorities.

-Translate business requirements into clear and concise user stories, acceptance criteria, and sprint backlog items.

-Collaborate with development teams to ensure alignment between business needs and technical solutions.

-Serve as a scrum master for agile development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives.

-Monitor project progress, identify, and mitigate risks, and communicate project status to stakeholders.

-Maintain project documentation, including user stories, sprint backlogs, release plans, and sprint burndown charts.

-Coordinate user acceptance testing (UAT) activities and gather feedback from stakeholders to validate system functionality.

-Provide guidance and support to team members on agile methodologies, scrum practices, and ServiceNow platform capabilities.

-Foster a collaborative and productive team environment, promoting continuous improvement and innovation.

-Act as a liaison between business stakeholders and technical teams to ensure effective communication and alignment of priorities.

Minimum Requirements

- Bachelor's Degree or equivalent experience

- 7+ Years

Program Specific Requirements:

-Bachelor's degree in business administration, computer science, or a related field.

-Experience as a business analyst in ServiceNow implementation projects.

-Minimum of five years of experience in a similar role.

-Strong understanding of ITIL processes and ServiceNow modules.

-Knowledge of agile methodologies and experience serving as a scrum master.

-Ability to gather and document business requirements, user stories, and acceptance criteria.
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