Business Administrator - DWP Training & Guidance Team

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Purpose

To provide administrative support to the seconded Clinical Author Team working on DWP core training material.

Contractual requirement to supply 1 FTE admin resource.

Ensuring the efficient management of documents, tracking versions and managing flow of documents to external reviewers and from DWP to suppliers.

Fixed Term: 2 years

Key Responsibilities

• Acting as the primary clerical support resource for Authors and Benefit lead who are currently seconded to DWP.

• Managing document flows within the DWP training and guidance team.

• Maintaining author workstack documents.

• Managing document version control.

• Working within established processes and key performance indicators.

• Liaison with other teams and medical colleagues including scheduling meetings.

• Data collation related to the production of core training and guidance material by the DWP seconded author team.

• Other ad hoc duties as required by the Benefit Lead commensurate with the nature, level and scope of the job.

Qualifications & Experience

Essential



* Degree or certification in Education, Training, Instructional Design, or a related field.


* Professional training qualification (e.g., CIPD, TAP, or equivalent).


* Clinical background or experience working with Health Professionals.


* Proven experience in delivering clinical or healthcare-related training programmes.


* Strong understanding of adult learning principles and digital learning technologies.


* Experience working with adaptive or data-driven learning platforms.


* Excellent communication, facilitation, and coaching skills.


* Ability to analyse learning data and translate insights into actionable improvement


* Fluent in English

IT literacy:

Able to confidently use MS Word, Excel, Outlook and PowerPoint to a basic standard e.g., Able to create letters from scratch, use spread sheets to capture, update and store data in a clear and logical manner from scratch.

Able to read and send emails / attachments etc.

Proven administrative experience preferably in a clinical or training environment.

Individual Competencies



* Fluent English language skills spoken and written in a clear, caring, courteous and professional manner.


* Attention to detail in relation to office administration duties essential for the job.


* Keen organization skills with respect to logical filing and record keeping both paper and electronic.

Able to manage document flow.


* Able to deliver work to set target...