Technical Offer Manager

For this U.S.

based position, the expected compensation range is $112,000-$168,000 per year, which includes base pay and short-term incentive.

Schneider Electric has a meaningful opportunity for a Technical Offer Manager (Customer Incident Expert is the term we use internally) in Nashville, TN.

You will work for a company consistently rated by Fortune as one of the "Great Places to Work" and by Glassdoor as the 11th spot as the "Best Place To Work", by Ethisphere as "one of the World's Most Ethical Companies", by Forbes as "America's Best Employers for Diversity", by Equileap as the "World's Top 10 in Gender Equality", and by TIME as the "Most Sustainable Company in the World".

Overview: As a key member of the P-GIS (Primary-Gas Insulated) Industrialization team within the Power Systems organization in North America (NAM), you will be responsible for leading industrialization projects as part of the Schneider Electric Offer Life Cycle Management Process.

Your expertise will ensure the manufacturing feasibility and operational efficiency of our Medium Voltage Offer while adhering to Schneider Electric's Performance System (SPS) principles.

You will lead cross-functional teams to deliver innovative solutions that enhance product quality, safety, and cost-effectiveness.

Key Responsibilities:



* Carry-out Technical Incident expert analysis for MVO Offers .

Technical expertise can be conducted either with product returned to lab, remote expertise or on-site directly.


* Ensure a structured approach in collecting incident data, including customer feedback, Equipment performance data, and other relevant information from site.


* Act as the primary technical contact during the incident resolution process, fostering clear and transparent communication with Internal stake holders.


* Lead the analysis, involve the relevant stakeholders (Front Office, Field Service, Lab, R&D core functions, factory, etc.

if needed)


* Prepare detailed technical reports (TEX + RCA) with document findings, including failure modes.

Ensure accurately documenting the findings, technical insights, and actions.


* Support to initiate immediate containment actions, internal corrective actions, and Preventive actions.


* Provide detailed insights and feedback to cross-functional squads, enabling them to develop and implement robust Preventive Actions.


* Ensure that all reports are completed within the defined lead time and shared with the customer in a timely manner, adopting a customer-centric and professional tone.


* Focus on precision, clarity, and adherence to Schneider Electric standards while developing these reports.

Support Front Office and ensure effectively communicate findings and reports to customers, addressing their queries and concerns with confidence and expertise.


* To spread the Voice of Customer (VoC) internally from expertise field to quality and R&D teams in LoB.


* Act as a bridge between customers, quality...