Team Leader - Order Management

Key Responsibilities and Accountabilities:


* Ensure high quality Order Booking Process in coordination with Sales, Bid, Finance and other Cross Functional Teams.


* Development, delivery, and implementation of day-today operational processes to execute orders, project delivery and response to queries within defined service levels.


* Responsible for complete Revenue planning, sales forecast, Inventory Planning and project execution.


* Closely work with SCM, Project team, custom clearing agents and Freight Forwarders to ensure timely delivery of equipment to customers as per the orders in accordance with relevant Rules & Regulations.


* Inventory Planning - Demand management and forecasting, deployment planning across multi products and locations to ensure customer demands are met.


* Collaborate with sales, operations, customers, and service teams.

Work with finance, sales, and factory/plant to determine best delivery plan.


* Closely work with Sourcing on Non-listed Items procurement and deliveries.


* Business process reporting and metrics function at daily, weekly, and monthly basis.


* Manage daily revenue management and report progress and achievement.


* Manage metrics to capture operational productivity focused on business volume, business value and velocity of operational execution.


* Plan and execute monthly business reviews to report progress and providing insight into operations.


* Responsible for Delivery Management - On-going Backlog management and forecast monitoring.


* Responsible for Billing Management - Quote follow up and proactive billing management process.


* Understand the business needs and drive the team to present meaningful and accurate reports and dashboards


* Extract, control and analyze data.

Recognize trends and form conclusions.

Format and present data graphically in charts / tables.

Interpret and report on operational performance to management.


* Identifies areas of concerns and opportunities for performance improvements.


* Responsible for funnel management, Net promoter score and quality management.


* Ensure weekly review with stake holders such as Sales heads, Project leads, Bid and Factory for advance planning of material for Projects.


* Ensure Zero order booking error.


* Ensure order accuracy and efficiency.


* Ensure 100% Compliance on audit.


* Ensures internal and external customer satisfaction through the effective execution of customer orders.


* Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution.


* Facilitate internal and external auditors in audit process.

Education & Experience:


* Bachelor's degree in commerce or a college degree with 10+ years of equivalent work experience in a related field is required.


* At least 5 years of experience in handling large team.

Skills Required:


* Order management and supply chain systems/tools expe...