Technical Support Engineer 2

Technical Support Engineer 2

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Summary:

This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper’s Campus & Data-Center products (MX, ACX, PTX) & technologies.

Key Responsibilities:

 - Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction.

Able to determine problems quickly and deliver a Remarkable Customer Experience.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

Mandatory Skills:

- Support for Juniper’s Campus & Data-Center products (MX, ACX, PTX) & technologies.

- Excellent verbal and written communication, presentation, and customer handling skills.

- Ability to logically troubleshoot complex and high impact problems

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- In-depth knowledge of the following:


* Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]


* IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),


* IP routing protocol (BGP, OSPF, RIP),


* Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.

Requirements :


* 1- 3 years of experience in networking or o CCNA JNCIA certified


* Advanced English Level

Nice To have:


* Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).


* Preferred skills: Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as an added advantage.

Additional Skills:

What We Can Offer You:

Health & Wellbeing

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