Regional Technical Operations Manager

PURPOSE AND SCOPE:

Supports FMCNA’s mission, vision, core values and customer service philosophy.  Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.  For a defined Region, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment.  Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program.  Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements.  Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution.  Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:


* Responsible for driving the FMS culture through values and customer service standards.


* Responsible for outstanding customer service to all external and internal customers.


* Develop and maintains relationships through effective and timely communication.


* Take initiative to respond to, resolve and follow up on customer issues in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:


* Overall management of Technical Services for one or more Regions.

Regions will typically consist of 40 to 100 clinics and 30 to 80 exempt and non-exempt employees.


* Assist Regional Vice President(s) with budgeting for costs related to Technical Services e.g.

personnel, maintenance parts, travel and other expenses.


* Works with Regional Vice President(s) to ensure that operational, financial and regulatory requirements associated with Technical Service are met.


* Collaborates with Regional Quality and Education personnel on cross functional initiatives.


* Responsible for management and oversight of financial metrics for one or more Regions i.e.

TAP, maintenance parts cost, travel and other expenses.


* Responsible for data integrity for management systems at the regional level e.g.

PeopleSoft, Kronos, Service Database.


* Responsible for piloting and implementation of new systems and processes.


* Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program.


* Collaborate with the Director of Technical Services to establish operating and financial goals.


* Responsible for the following supervision and oversight activities within centralized technical programs for one or more...