Customs Brokerage Compliance Specialist - Post Entry

Job Title: Customs Brokerage Compliance Specialist – Post Entry
Job Location: Columbia, South Carolina

 

We have an exciting opportunity for a Customs Brokerage Compliance Specialist based in Columbia, SC.

 

Key Responsibilities:


* Provide senior-level service and support in your area of responsibility.


* Perform standard and specialized aspects of customs brokerage functions.


* Work independently and monitor communication sources for escalations (e.g., Outlook group mailbox, phone calls).


* Maintain data tables related to statistical and production reporting.


* Expedite critical updates, ensuring constant communication with internal customers.


* Build and maintain relationships between departments and stations/CAE.


* Conduct moderate research (Alliance, Logis & EDM) for work finalization.


* Deliver exceptional customer care to exceed expectations.


* Adapt to changing requirements per Import Manual and SOP guidelines.


* Recommend efficiency improvements and cost-saving solutions.


* Record and track updates to customer records, including Alliance Tracing Dates and Shipment Note Updates.


* Assemble documents for submission to CBP at the correct port.


* Complete and mail billing/credit memos.


* Develop arguments for post-entry submissions and interpret ABI queries.


* Approve moving funds to the US Customs refund account.


* Identify and resolve discrepancies with Alliance Accounting.


* Close Post Entry and Technical Services activities on files.


* Perform other assigned tasks.

 

Skills and Qualifications:


* Maintain positive and professional customer relationships.


* Communicate status updates and resolve issues per policy.


* Proficient in Microsoft Excel for advanced calculations, data organization, and analysis.


* Use Microsoft Outlook for email management and scheduling.


* Create presentations using Microsoft PowerPoint.


* Produce and edit documents in Microsoft Word.


* Navigate and upload documents in Microsoft iShares.


* Efficiently handle ABI functions, including data updates and shipment tracing.


* Load, view, and index documents in imaging systems.


* Update profiles and navigate the intranet.


* High school diploma or GED required; technical certification or associate degree may be needed in some areas (CCS required).


* 2-4 years of relevant experience preferred.

 

Impact:


* Significant impact on department performance.


* Errors may result in loss of customer business or material.

 

Problem Complexity:


* Apply advanced skills to resolve complex problems independently.


* Modify processes as needed and take corrective action to prevent future issues.

 

Autonomy:


* Work under limited supervision, using independent judgment to achieve desired outcomes.


* Interpret procedures and policies to determine the best course of action.


* Internal int...