123022.Guest Experience Supervisor

GENERAL DESCRIPTION

Under the general direction of the Guest Experience Manager, the Guest Experience Supervisor oversees the day-to-day operations of the Guest Experience Team, managing the planning, scheduling, and coordination of assigned Guest Experience Representatives and contracted Customer Service Representatives.

This role is customer and community-facing, ensuring exceptional service delivery to all airport passengers, guests, and tenants.

Through effective management and collaboration, the Guest Experience Supervisor plays a crucial role in enhancing the overall passenger experience at the airport.

This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.

Requires availability for emergency call-in.
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