Pharmacy Product Operations and Strategy Sr. Director

Job Description
The role is responsible for setting the strategy and execution plan for a large segment of the Cigna Pharmacy Product portfolio.

This role will be responsible for leading and overseeing the value-based solutions product portfolio and emerging pharmacy go-to-market strategies.

This role also leads the benefit design strategies and products, including pharmacy and medical specialty management, and all custom client requests for prioritization and operational support.

Products in this portfolio include value-based solutions across pharmacy and medical, specialty solutions, biosimilar strategies, Advanced Cellular Therapy, Network management and other emerging health responses, provider and customer incentives.

Other responsibilities include custom client requests and product compliance for pharmacy solutions.

While the product strategy and direction is a critical aspect of the role, product execution will also be a component of success.

This role will partner with our product operations team to move products through business case development, prioritization, portfolio funding, business readiness, and technology execution.

This role will also have strong engagement with the go-to-market team for product feedback and alignment on sales execution.

This leader is also responsible for maintaining a pulse on the external market dynamics including customer and competitor insights and technology trends to ensure the team's strategic framework continues to be market leading in a dynamic healthcare landscape.
Duties and Responsibilities


* Product Operation Excellence: Lead and oversee product innovation through all the systematic needs to ensure a smooth client and patient experience, highlighting the benefits of integrated healthcare management.


* Product Launch: Lead launch efforts by identifying market needs, developing business plans, providing SME support and overseeing go-to-market planning and training.


* Cross Functional Collaborative Leadership: Drive cross functional collaboration between various internal/external stakeholders (e.g.

eviCore, Evernorth, Express Scripts).

Interact with and influence internal stakeholders at all levels of the company.

Partner with senior-level leaders across functions and channels to shape strategy, develop short and long-term visions and roadmaps, and work with business leaders to manage transition from strategy to execution.


* Execution: Overall responsibility for the design and investment to ensure on-time delivery of new products and enhancements.

Oversee product refinements including architecture, requirements, and documentation.


* Market & Competitive Analysis: Lead and oversee complex market analysis to identify customer needs and trends, competitive positioning and emerging healthcare trends.


* Product Enhancements: Solicit customer and market feedback, prepare business case assessment and prioritize future product capabilities/features.


* Product Value Co...