Planning and Scheduling Specialist

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Purpose

This role will undertake the forecasting, planning and scheduling of all work activity coming into the CX Success Centre.

They will utilise the tools available and produce easy to understand reports that can be used internally and shared with clients when needed.

This role will also be responsible for optimising current ways of working and provide solutions to create efficiencies and better ways of working.

Key Responsibilities

1.

Build, plan and implement agent activity and rotas to meet customer demand.

2.

Produce M.I.

and business intelligence.

3.

Forecasting activity based on demand.

4.

Optimisation of existing ways of working to become more efficient.

5.

Data and system maintenance for accurate record keeping and reporting.

6.

Scenario modelling to support business decisions.

7.

Collaboration with operation to ensure ways of working are understood and improved upon.

Qualifications & Experience

Essential:

Experience of using Workforce management (WFM) tools ideally Verint and Aspect

Able to utilise MS Excel and other Office 365 products to produce reporting and insight.

Trend analysis and ability to problem solve.

Able to identify opportunities for efficiency and to improve process.

Concise organisational skills and ability to prioritise workload.

Strong background in Maths/Statistics

Desirable:

Knowledge of Microsoft Power B.I or Power Query.

Comfortable with providing new ideas.

Client facing experience.

Understanding or Erlang concept

Travel Requirements

As and when required but minimal

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.

The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.

When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme....