IS Plant Support Analyst

Job Category:

Global IT

Job Family:

Plant IT Support

Job Description:

The IT Plant Support (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities.

The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc.  They coordinate and communicates Global IT system outages and supports the plants through down time.  This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security. 

What you’ll do:

Tactical / Technical


* Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues. 


* Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.


* Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods’ standard operating procedures.


* Focuses on proactive support and directing that work to the proper support teams. 


* Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.   


* Utilizes the Service Management tool to enter, issues and requests.  Updates until complete. 


* Communicates system outages to those affect at assigned plant(s).


* Rolls out new processes, hardware, or software.   


* Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed. 


* Provides 24x7-support for plant/region as needed.

Strategic


* Participates in or leads small-medium IT projects.  Uses the Schreiber Foods Enterprise Project Management tools and processes. 


* Utilizes the service management tool to provide trend analysis and recommendations for improvements. 


* Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative. 


* Communicates updates to the right audiences at the plant. 


* Supports Global IT strategic initiatives.


* Understands the needs and requirements of the customer.  Documents, evaluates options, pros/cons and makes recommendations.


* Creates IT documentation for plant support processes.


* Follows and demonstrates an understanding of information technologies processes and best practices.


* Remains current in field by taking classes and doing research.   

Leadership


* Seeks opportunities for improvements.

Pursues and implements.


* Displays Schreiber Foods Partner Qualities.  


* Provide feedback and collaborates with others in ITPS, Global IT, and the plants in order to build stronger teams.  Raise and resolve. 


* Acts as an advo...