Technical Support Engineer 3

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers.

With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers.

Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome.

Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services.

Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote.

End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services.

Typical tasks may include incident & problem resolution, and change, performance & capacity management.

Management Level Definition:

Contributions include applying intermediate level of subject matter expertise to solve common technical problems.

Acts as an informed team member providing analysis of information and recommendations for appropriate action.

Works independently within an established framework and with moderate supervision.

How you will make your mark:


* Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction.

Able to determine problems quickly and deliver a Remarkable Customer Experience.


* Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.


* Take ownership for problem resolution, problem reproduction and escalation


* Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.


* Be a fast...