Associate Director Patient Experience Data Strategy

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Marketing

Job Sub Function:
Strategic Marketing

Job Category:
Professional

All Job Posting Locations:
Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for an Associate Director Patient Experience Data Strategy to be in Titusville, NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Associate Director will play a pivotal role in advancing the data strategy that powers personalized, compliant, and insight-driven patient support experiences.

This role combines strategic planning, marketing analytics, and data governance to support CRM transformation, market research, and business performance tracking. 

Key Responsibilities

Data Strategy & Governance

- Support the implementation of a comprehensive data strategy for patient services, including data capture, integration, quality, and stewardship.
- Collaborate with IT, Privacy, Legal, and Compliance to ensure data practices align with HIPAA and enterprise standards.
- Serve as a liaison for data governance initiatives, helping to operationalize policies and frameworks.

- Support the development and execution of J&J’s patient engagement AI strategy

CRM & Platform Enablement

- Define data requirements for the next-generation CRM (e.g., Salesforce Life Sciences Cloud).
- Translate business needs into data architecture and reporting capabilities that enable omnichannel personalization and real-time insights.
- Support platform testing, validation, and rollout activities.

Cross-Functional Collaboration

- Partner with Patient Experience, Access, Medical, and Commercial teams to align data strategy with business objectives.
- Collaborate with analytics and insights teams to ensure data is actionable and supports performance measurement.
- Manage key relationships with agencies and suppliers for concept development and market research execution.

Execution & Program Management

- Drive execution of data-related initiatives, including roadmap development, milestone tracking, and vendor coordination.
- En...