Principal, Chief of Staff (D&A Performance) - Hybrid

Summary

Serve as a strategic thought partner for the VP of D&A Performance -driving clarity, execution, and measurable outcomes for the business.

The role requires consulting‑grade problem solving, executive communication, and the ability to operate hands‑on in a matrixed environment.

What You'll Do

Strategic Leadership & Operating Rhythm


* Establish and maintain a clear operating cadence, including leadership forums and all‑hands meetings creating team alignment and shared context.

Maintain, enhance or deprecate current activities as needed


* Develop, launch and own leadership accountability for the organization (e.g.

Quarterly Operating Review's, Executive leadership readouts, town halls) and produce crisp narratives and materials


* Cross-functional strategic alignment with core internal partners (e.g.

Technology, Business Teams, Analytics & Data Science Teams)

Financial Health & Cross-Org Prioritization


* Develop a strategic financial perspective for the organization spanning all financial levers, enhance partnership with Finance counterparts for alignment and tracking over the calendar year


* Guide value framing, trade‑offs and resourcing to maximize business impact across our digital product and customer engagement/experience teams

Execution, Performance & Outcomes


* Partner with Analytics team to stand up KPIs for product development and customer engagement programs and report progress with data‑backed insights


* Proactively identify risks/blocks and coordinate cross‑functional resolutions to keep outcomes on track

Executive Enablement & Communications


* Develop briefs, memos and exec‑ready storytelling for executive leadership and external audiences; simplify complexity into action


* Represent the function in cross‑enterprise forums and synthesize external signals (market/tech) into clear recommendations

People, Talent & Culture


* Partner with HRBPs for improved cross-org talent calibration, increased internal talent mobility, strategic staffing and the development of a strong early career pipeline


* Foster team vitality through measurable engagement activities and transparent goal laddering down through leadership levels

Enterprise Connectivity & Ad‑Hoc Strategy


* Drive partnership with business, technology and data teams to enable strong alignment through consistent communication and evaluation of progress against business performance


* Ensure we have alignment between deliverables and team capacity highlighting gaps and developing infrastructure to track

Qualifications

Required


* 8+ years' of progressive experience in strategy, analytics, product, consulting, or COS/COO‑type roles (healthcare preferred)


* Familiarity with Product development and customer engagement concepts with a track record of connecting digital experiences to business value


* Strong financial background and experience securing funding in highly matrixed e...