Windows Support Technician

Position: Windows Support Tech

Location/: Hybrid after 90 days

Salary: $45k/year + comprehensive benefits package

Clearance: Ability to obtain a Public Trust Clearance (US Citizenship required)

Summary:

The selected candidate will prepare hardware to start the testing process by deploying the requested images and installing the requested software and all prerequisites/dependencies.  The selected candidate will occasionally need to work with various support teams while troubleshooting issues.

NOTE: New hires are expected to be 100% onsite in Alexandria, VA for the first 90 days and then the role will be hybrid with 2 days onsite, 3 days remote.

Job Duties:


* Designate and assign hardware to a specific test case


* Image hardware with specified baselines


* Install software to be tested, along with any prerequisites or dependencies


* Verify that software has been successfully installed via instructions provided from developers


* Troubleshoot all imaging/software/hardware related issues


* Communicate with various support teams as needed to prepare test cases


* Prioritizes tasks appropriately


* Create new and update existing documentation detailing procedures and processes


* Maintain a professional manner when dealing with users, clients, colleagues and managers


* Willing to take on new responsibilities to meet changing business demands


* Attention to detail when performing job functions


* Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems


* Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills


* Provide technical support to end users and install the software application as needed by developers on physical and virtual machines

Required Experience:


* 1-3 Years of experience 


* Experience imaging workstations via Pre-boot Execution Environment (PXE)


* Experience deploying hardware


* Experience installing and troubleshooting the installation of software using various methods


* Knowledge of workstation and laptop components


* Experience with Windows 10


* Experience troubleshooting Operating System related issues


* USB technology and how it is used in HW, such as a PC, laptop, or other device


* IP issues for workstations/switches such as static versus DHCP assignment


* Experience with Network Access Control (NAC)


* Experience tracking work in ticketing systems, such as ITSM/ServiceNow


* Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software technical problems is required


* Provide technical support to end users and install the software application as needed by developers on physical and virtual machines


* Experience with deployment and configuration of Virtual Workstations (VM)

Desired Experience:
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