Sales Application Specialist

POSITION OVERVIEWThe Sales Application Specialist serves as the primary technical point of contact for customers seeking premium in-process weighing solutions.

This individual will play a vital role in supporting Hardy's sales efforts by understanding customer applications, selecting and configuring products, and providing expert guidance on the proper use and integration of Hardy weighing systems.
This position combines inside sales, technical support, and customer service, requiring both a strong customer focus and a solid technical aptitude.

PRIMARY RESPONSIBILITIES


* Act as the first line of response for customer inquiries related to Hardy's in-process weighing products and applications.


* Engage with key accounts and other customers to understand process requirements, including environment, system interfaces, and performance criteria.


* Size, select, and configure load cells, weighing instruments, and related accessories based on customer needs.


* Prepare and deliver quotations, proposals, and configurations through Hardy's CRM and ERP systems.


* Provide technical guidance on product application, installation, and operation-both pre- and post-sale.


* Collaborate with Engineering, Product Management, and Sales to ensure complete and accurate customer solutions.


* Follow up on leads, quotes, and open opportunities to help drive revenue and customer satisfaction.


* Support channel partners, OEMs, System Integrators, and end users with product recommendations, pricing, and order status updates.


* Maintain up-to-date product knowledge and participate in ongoing technical and sales training.



* Performs other related duties and responsibilities as assigned to support the success of the organization.

QUALIFICATIONS
+ Education & Experience
+ Bachelor's degree in Engineering, Industrial Technology, or a related technical field preferred (or equivalent experience).
+ 2+ years of experience in inside sales, customer support, or technical application roles-preferably in industrial automation, instrumentation, or process control.


* Skills & Attributes



* Strong technical aptitude with the ability to understand and explain in-process weighing concepts.


* Excellent communication and customer service skills (phone, email, and written).


* Proficient in CRM systems (HubSpot, Salesforce, or similar) and Microsoft Office Suite.


* Highly organized, detail-oriented, and comfortable managing multiple priorities.


* Team-oriented, self-motivated, and eager to learn Hardy's products and applications.