Social Services Supervisor II - RUHS-PH-CCS

Applications will be reviewed in the order in which it was received

RUHS - Public Health - California Children's Services is seeking a dedicated and experienced Social Services Supervisor II to lead multidisciplinary teams supporting Enhanced Care Management (ECM) services.

This role is responsible for supervising staff-including Social Services Practitioners (SSPs), Public Health Nurses (PHNs), and Community Health Workers (CHWs)-and ensuring high-quality care coordination for members enrolled in Medi-Cal managed care.

Key responsibilities include overseeing intake, assessment, and individualized care planning; facilitating case conferences with managed care plans and providers; auditing documentation for accuracy and compliance; and managing escalations and member grievances in real time.

Additionally, the supervisor will coach staff, lead trainings, support authorization and payment work queues, and use data dashboards to monitor performance and prepare for audits.

On-site presence is required to support team coaching, ensure quality oversight, conduct confidential records reviews, and make timely operational decisions, with occasional field or partner meetings as needed.

The ideal candidate will hold an LCSW license (not required), have direct experience with CalAIM ECM and Medi-Cal managed care requirements, and demonstrate strong skills in supervision, performance management, and process improvement.

Proficiency in Epic, Microsoft 365, and managed care portals is essential.

Candidates with a background in audit readiness, data-driven management, and leading multidisciplinary care teams will be most competitive.
Schedule: Monday through Friday, 8:00 a.m.

to 5:00 p.m.

Riverside University Health System - PH - California Children's Services (RUHS-PH-CCS) is a statewide program that arranges, directs, and pays for medical care, equipment, and rehabilitation for children with serious medical conditions.

Can you see yourself here?• Plan, assign, and direct the work of a unit of professionally trained Social Services Practitioners performing difficult or complex casework in such areas as adoptive placements, protective services, and home studies.

• Assist in the development of community resources for all programs; assist and participate in the development of in service training and staff development programs.

• Direct the work of Social Services Practitioners performing the more routine assignments.

• Make or review decisions on difficult casework matters involving the casework being performed under direct supervision.

• Evaluate the effectiveness of policies and procedures.

• Represent the Department at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the Department on matters relating to the service aspects of programs.

• Evaluate the performance of subordinates and take or recommend appropriate courses of action.

• Direct and prepare research studies an...