Service and Repair Quality Engineer

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
Professional

All Job Posting Locations:
Danvers, Massachusetts, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Service and Repair Quality Engineer role to be located at Danvers, MA.

Due to significant growth, Abiomed is working to develop and enhance Commercial and Service and Repair (S&R) capabilities globally, including Quality support to these functions.

The incumbent will be responsible for supporting multiple workstreams in support of this development activity, focused on implementation of J&J standards compliance for Abiomed field S&R and supporting S&R base business quality operations activity.

The incumbent will complete Quality responsibilities in the Service & Repair center following standard operating procedures to ensure compliant, and efficient activities with an unwavering focus on customer experience.

Essential Duties and Responsibilities


* Provides direct Quality support for S&R Operations owned escalation, non-conformance, CAPA and change control processes in North America and LATAM and indirectly to other global regions.


* Supports S&R operations during internal and external auditing and inspection.


* Supports implementation of processes, systems, resources, and SOPs, for the organization aligning with the J&J policies, J&J standards, applicable regulations and training requirements.  Identifies risks, develops proposals and options, and builds consensus with key stakeholders on the determined solutions.


* In partnership with S&R Operations, implements the aligned processes and procedures at Abiomed to ensure compliant, efficient, and effective Commercial Quality operations in support of substantial growth forecast for the Abiomed business.


* Ensures appropriate self-training is planned and achieved to support compliant operations within Commercial Quality.

Ensures technical and business self-development through robust development planning and execution


* Other activities as required by management.

Special requirements:


* Technical knowledge in appl...