Network Support Engineer I

Job Description:

At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

This position is part of Network Support Engineering, an operations team, which is responsible for supporting Cable One's service provider and corporate network infrastructure.

In this role, you will be responsible for break-fix actions, manage escalations and process requests, all in support of maintaining the uptime and reliability of Cable One's networks.

This team supports multiple access technologies such as Passive Optical Networks (PON) & DOCSIS, as well as routing and switching, across a variety of hardware vendors."

What you will do to contribute to the company's success


* Receive, research, and provide resolution or escalation of tickets and e-mail-based support requests.


* Provide Tier 3 support and troubleshooting to ensure network infrastructure availability and reliability.


* Provides direction and support to field and local office personnel in trouble escalations.


* Works with other departments, teams, and vendors to research and resolve incidents or service requests, as related to Cable One's network infrastructure.


* Participates in the 24/7/365 reachability of the Network Support Engineering team.


* Performs on-call duties as assigned.


* Assists with special projects as assigned.


* This position has the expectation and responsibility to take on other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

If you enjoy


* Solving real-time network puzzles - including diving into packet loss, asymmetric routing, or unexpected latency issues and tracing them to their root cause.


* Collaborating across teams - working closely with the NOC, Engineering and field to resolve complex service-impacting incidents.


* Owning the outcome - taking initiative to follow through on issues from detection to resolution, even when the problem spans multiple systems or vendors.


* Learning and developing yourself and others - documenting findings, contributing to knowledge bases, and helping improve processes for the next team member who faces the same challenge.


* Multi-vendor, multi-technology environments - you enjoy working on multiple flavors of the same technology as well as on multiple technologies and can transfer knowledge seamless across vendors and implementations.

Think DOCSIS & PON delivery of data, video, voice and other services using platforms from Ca...