Bilingual Customer Service Representative - Mandarin/Cantonese (Remote in New York, NY)

Description & Requirements

Every day, Bilingual Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans.

During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity.

To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.



*Please note this job posting is for the upcoming class in New York City.

This position is fully remote in New York City, candidates must live within 100 miles radius of the office location in New York, NY.

There is 6 weeks of paid training (remote training).

Why Join Maximus?

- Base rate $21.50/hr for Bilingual

-$22.50/hr for Trilingual

- $200 in referral incentives

- Competitive Compensation: Quarterly bonuses based on performance included!

- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,

- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement: Invest in your ongoing education and development.

- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, d...