District Manager

Are you a night owl who wants a well-paid position with benefits? The Times Union is looking for a District Manager to service the many customers of our newspaper and our partners in New York's Capital Region.

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What You'll Do:


* Provide excellent service to Times Union, New York Times and other home delivery customers.


* Manage and administer formal Requests for Proposal (RFP) and Independent Contractor proforma’s as applicable within assigned region(s).


* Identify and execute regional best practices and assist in identification and execution of cost containment strategies.


* Provide input into budgets and capital submissions for assigned region(s).


* Prepare, analyze, and execute substantive contracts and renegotiation requests.


* Measure and audit contract service metrics for each Independent Business/Contractor as related to the Delivery Service Agreement. 


* Work directly with the Distribution Director to determine whether to extend or terminate contractual relationships with independent contractors, distributors, and wholesalers.


* Works closely with staff and Commercial Partners to ensure 3rd Party data accuracy, billing and returns. 


* Interacts with Independent Contractors and single copy partners to ensure timely and accurate submission of single copy returns. 


* Interfaces with Independent Contractors to reduce escalated complaints and poor service stops. 


* Manages Independent Contractor service levels and DQI in accordance with Home Delivery Service Agreement. 


* Manage distribution of product to independent contractors in an efficient manner at the warehouses.


* Interact with customers to determine best means of customer satisfaction, complaint resolution and delivery efficiency.


* Ensure that all routes and all products are delivered by their specified deadline.  When a route is not covered, deliver route(s) to ensure maximum customer satisfaction when necessary.


* Practice safe working habits in all working environments.


* Other duties assigned and as needed.

What You'll Need to Succeed: 


* High School Diploma with 1-3 years relative experience.


* Ability to work a flexible schedule including nights, weekends and holidays.


* Computer skills such as Microsoft Word, Excel, Outlook, Teams, NCS, touch-typing and internet services.


* Proficiency in contract administration, negotiation, and compliance.


* Ability to prepare and analyze contracts in an effective and error-free manner.


* Analytical ability to manage contract performance metrics and complete departmental level reporting. 


* Work effectively across departments, including Operations, Field Services, Customer Care, Newsroom and Sales. 


* Work closely with Management to ensure all leased facilities are maintained in the appropriate condition and costs are minimized. 


* Ability to manage budgets and identify opportunities for...