Community Health Worker - SE Primary Care

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

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Time Type:
Full time

Department:
South End Washington Primary Care

All Locations:
1601 Washington Street, 400 Shawmut Avenue

Position Summary:
NeighborHealth South End Primary Care is seeking a dedicated Community Health Worker (CHW) to join our Primary Care Department.

As an integral member of our care team, the CHW will initiate, build, and sustain relationships that promote the health and well-being of individuals and families in underserved communities.

Utilizing various outreach methods, the CHW will connect healthcare, social services, and community resources, providing culturally appropriate health education and support.

This role requires flexibility, as outreach methods may include in-person, phone, or telehealth visits in various settings, including the community, homes, facilities, or health centers.

Key Responsibilities:


* Conduct outreach calls to engage enrollees and caregivers in care management programs.


* Collaborate with team members to develop and implement tailored outreach plans.


* Identify and address barriers to healthcare access in homes and communities.


* Provide information, referrals, and resources to meet clients' needs.


* Schedule and accompany enrollees to provider visits and community services.


* Build trusting relationships with clients, families, and community agencies.


* Act as a liaison between enrollees and community service organizations.


* Conduct follow-ups, motivational interviewing, and goal setting with clients.


* Ensure culturally competent services and support diverse populations.


* Assist with access to community resources, Medicaid applications, and benefits.

Qualifications:


* Education: Bachelor’s Degree preferred or HS Diploma with equivalent experience (3+ years) in public health or community engagement.


* Experience: Clinical or special services setting experience with Medicare, Medicaid, or Special Needs populations.

Certifications (CHW, Engagement Specialist, Medical Assistant) preferred.


* Transportation: Vali...