Support Services Team Lead

SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years.

Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.

We’re looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence.

What You’ll Do


* Lead and inspire a support team to deliver excellent customer experiences


* Manage escalations, monitor performance, and foster a culture of collaboration


* Oversee customer support tickets, ensuring timely resolution and clear communication


* Administer and optimize Salesforce, including training, reporting, and automation


* Collaborate across departments to resolve complex challenges and improve processes

What We’re Looking For


* 8+ years of production environment experience


* 5+ years of SQL and team leadership


* Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)


* Cloud systems experience (networking, storage)


* Excellent communication, problem-solving, and leadership skills

Nice-to-Haves


* Salesforce administration experience


* Knowledge of Java, JSP, or jQuery


* Utility industry or Smart Grid experience


* ITSM/ITIL knowledge

Why Join Us?


* Fully remote role (Philippines)


* Competitive benefits: 30 days leave, insurance, lifestyle rewards & more


* Work with a passionate, global team making an impact in the utility industry