Manager, Training

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

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Time Type:
Full time

Department:
Education & Training Institute

All Locations:
151 Orleans Street

Position Summary:
The Training Manager is responsible for the day-to-day operations of the Education and Training Institute (ETI) including management and coordination of all ETI efforts, from New Staff Orientation, tuition reimbursement, and tracking and management of all mandatory training, with the opportunity to create online training modules.

The Manager will also supervise ETI’s Student Coordinator who oversees all student placement with NeighborHealth.

The Manager will report to the Director of Workforce Development and work closely with the Director to help influence the direction of ETI and its overall initiatives.

Job Requirements:


* Manage the Learning Management System (Workday Learning), which includes the tracking of all mandatory training compliance rates, assigning training, and creating ad hoc training for various Departments.


* Prepare data reports and summaries from LMS as required to inform planning.


* Assist ETI Director with the planning and development of the education and training program calendar, program materials, and scheduling.


* Assist with program outreach, marketing, and evaluation of all ETI-sponsored programming.


* Work with local organizations to offer staff and community programming, including English classes.


* Coordinate all necessary logistics for programs with outside agencies/partners.


* Administer NeighborHealth’s Tuition Reimbursement benefit.  Manage all appropriate staff development and tuition reimbursement data through Workday.

Work closely with Accounts Payable and Payroll to ensure timely reimbursements.


* Assist with NeighborHealth’s CPR Certification training program as needed.


* Supervise ETI’s Student Coordinator, which includes the assignment of and monitoring of ETI projects.


* Responsible for oversight and logistics of New Staff Orientation, including scheduling, assigning required training, and evaluation.


* As ne...