Vice President, Operations

Are you ready to lead in a business that delivers results, celebrates wins, and drives innovation? Join a fast-paced, high-performing team honored with the 2025 Harris Healthcare Perseverance Award—a recognition of our grit, adaptability, and consistent success in a rapidly evolving market.
As the Vice President of Operations, you’ll play a critical role in sustaining our momentum.

This senior leadership position blends focused financial forecast ownership, the strategic influence of a client-facing executive, and the mentorship of a seasoned, high-impact team.
You’ll lead a team that champions customer success as a core business driver while overseeing the operational engine that powers revenue, retention, and long-term client value.

This is an ideal opportunity for a leader who thrives at the intersection of vision and execution—and wants to be part of a team that doesn’t just hit targets, but consistently outperforms them.

Key Responsibilities


* Operational Ownership
+ Own operational financial forecasts for the business unit, ensuring both financial performance and strategic alignment.

Accountable for the overall profitability of the business.
+ Develop and maintain a 12-month rolling forecast of revenues and expenses, with high attention to detail and accuracy expected.
+ Lead operational reviews, including monthly Business Unit Review Calls and long-term strategic planning.


* Customer Success Leadership
+ Cultivate trusted, strategic relationships with large-scale healthcare clients and third-party vendors, including C-suite stakeholders.
+ Develop partner relationships and serve as an escalation point for high-priority customer concerns.
+ Act as an internal champion for customer needs across departments, ensuring innovation strategies meet those needs and impact client retention.
+ Drive retention, expansion, and satisfaction strategies across existing customer accounts.
+ Own and manage internal bookings forecasts, customer health metrics, and B2B upsell initiatives.
+ Partner with R&D team to align product direction with client needs and industry trends.
+ Champion customer success as a core business driver across the organization.


* Team & Talent Development
+ Lead and develop a high-performing, multi-disciplinary team including Customer Success, Program Management, and Operations leaders.
+ Provide coaching, mentorship, and clear development paths for team members, fostering talent growth and internal succession.
+ Hire, retain, and nurture top talent in customer-facing and operational roles.

Required Qualifications



* Bachelor’s degree in Business, Computer Science, or a related field.


* Minimum of 5 years in a Senior-level Operations leadership role within a healthcare or vertical software environment.


* Deep understanding of healthcare software and ambulator...