Customer Support Specialist - Digital Grid

What will you do?


* Act in a technical and customer management role within the Digital Grid Global Support organization.


* Participate in the update process of ADMS in the customer environment.


* Coordinate and collaborate in the review of technical documentation during the project transition to the support phase.


* Respond quickly and professionally to defects or technical inquiries reported by customers.


* Coordinate the design of software improvements requested by customers.


* Coordinate incidents in production systems together with technical people


* Provide consulting services to assigned customers.


* Develop and maintain positive relationships with colleagues, regional solution centers, and customers.

What skills and capabilities will make you successful?


* Strong problem-solving and troubleshooting skills in complex situations.


* Clear communication skills to explain technical topics to non-specialized audiences.


* Proactivity, organization, and results-oriented mindset.


* Ability to work in a global team and multicultural environment.

What's in it for you?


* Opportunity to work on strategic projects with major energy utilities.


* Continuous development in advanced technologies such as ADMS, Smart Grid, and GIS.


* Collaborative and multicultural environment with potential for growth in Schneider Electric's global career path.

Who will you report to?

You will report to the Customer Support Leader of Brazil, working in collaboration with global teams and regional solution centers.

What qualifications will make you successful for this role?


* Bachelor's degree in electrical engineering, Energy Engineering, Computer Science, Telecommunications Engineering, or related fields.


* Basic knowledge in electrical engineering: distribution and transmission networks, network operations, utilities (desirable).


* Experience in energy distribution companies is a plus.


* Experience with complex software solutions or software testing is desirable.


* Proficiency in English (spoken and written).

Spanish is desirable.

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