Lead Support Worker

Lead Support Worker

Yeovil and Chard

Temporary Fixed Term (6 months), Part time (22.5 hpw)

Pay £13.21 per hour (£25,838 per annum [pro rata]) and great benefits including Health Cash Plan 

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better?  As our Support Coordinator, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community.  You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.  Amazing we know!

Typical day as a Lead Support Worker (known by us as a Support Coordinator)


* Conducting needs assessments of at-risk and vulnerable customers to establish an effective plan to support vulnerable customers with previous rough sleeping experience and carrying out risk assessments, support planning, goal setting and regular reviews.


* Providing and coordinating effective support, advice, and assistance to customers to ensure that they can maintain their tenancies and to access support, care, and health services.  


* Developing social networks, self-esteem, and independence among complex and vulnerable customers.


* Liaising regularly with colleagues, other relevant organizations, and family/supporters to access specialist support and to refer customers to other providers of care or support in a coordinated manner.


* Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able plus finding furnishing and equipment through grants and charities


* Provide quarterly case studies and report on outcomes for customers.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten for Great Places to Work in the UK!

You bring


* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach.


* Previous experience of working with vulnerable and complex customers in a similar or related field/environment or lived experience considered and an understanding of social housing and welfare benefit issues.


* A proven track record of partnership and multi-agency working.

Demonstrate, effective communication and negotiation skills.


* To be able to drive, possess a current driving license, and have a suitable vehicle for use with customers at work.

You’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external c...