Client Escalations AML/KYC Officer - Associate

Bring your expertise to JPMorgan Chase.

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.

You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgment to solve real-world challenges that impact our company, customers, and communities.

Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

The Consumer and Community Banking Escalations Team is dedicated to investigating escalations related to Know Your Customer and Anti-Money Laundering risks posed by customers.

As a Case Officer within the Consumer and Community Banking team, you will play a critical role in identifying, assessing, and mitigating risk to the firm by leading complex investigations, providing expert guidance, and ensuring thorough documentation and rationale for all decisions.

You will promote continuous improvement in processes and controls, while maintaining flexible adaptability to shifting priorities.

Job Responsibilities


* Lead the review and resolution of highly complex escalations, determining relationship outcomes based on advanced AML/KYC risk analysis.


* Oversee and prioritize your case queue, ensuring consistent adherence to SLA's, regulatory requirements, and internal standards.


* Achieve and exceed production goals while maintaining exceptional quality and accuracy in all work products.


* Make strategic recommendations on assigned tasks and drive implementation of process improvements across the department with minimal management oversight.


* Manage and execute project tasks, ensuring high standards of quality, timeliness, and impact on business objectives.


* Proactively maintain expert-level knowledge of regulatory and role-specific requirements, and champion the application of best practices and control standards across all assigned work.


* Exercise independent judgment in decision-making for complex and ambiguous situations, escalating only the most critical issues to management.


* Mentor and provide guidance to junior team members, fostering a culture of collaboration, knowledge sharing, and continuous development.

Required Qualifications, Capabilities, and Skills:


* Extensive experience in the financial services industry, with a strong background in controls, audit, quality assurance, operational risk management, or AML/KYC; or equivalent subject matter expertise in a relevant business function/operation.


* Advanced problem solving, critical thinking, and analytical skills, with a proven ability to resolve complex issues.


* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with demonstrated ability to leverage these tools for analysis and reporting.


* Deep business acumen and comprehensive understanding of relevant regulations and their impact on business operations.
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