Customer Service Representative - Work from home - Accredo

Location: Remote Opportunity - Must live in GA, IN, PA, TN, or TX

Summary
Are you passionate about helping others and ready to thrive in a fast-paced, structured virtual environment? Join our team in the Accredo Specialty Pharmacy Advanced Therapies Department, where we support patients with complex and critical health conditions.

As a Customer Service Call Center Representative, you'll play a vital role in assisting patients with their specialty pharmacy needs - ensuring access to life-impacting therapies while providing support with professionalism and empathy.

This is not a typical customer service role - our work directly impacts patients' health and quality of life.

We are seeking individuals who are compassionate, detail-oriented, and committed to making a difference.

Key Responsibilities


* Answer outbound and inbound calls in a high-volume call center with professionalism, accuracy, and empathy.


* Follow structured workflows and adhere to scheduled call-taking expectations throughout your shift.


* De-escalate patient concerns by providing empathetic solutions within established procedures.


* Accurately document all interactions in real time while maintaining patient confidentiality and HIPAA compliance.


* Attend and actively participate in a paid virtual training program.


* Meet monthly performance goals and engage in continuous learning and feedback.

Role Expectations


* Remain focused and engaged while handling back-to-back calls for the duration of your shift.


* Understand the sensitive and serious nature of specialty pharmacy work - this is not a casual customer service position.


* Bring empathy, accuracy, and responsibility to every interaction.


* Maintain a distraction-free home workspace.


* Ensure wired internet connectivity by plugging an Ethernet cord directly from your modem into the company-provided computer (Wi-Fi, mobile, or hotspot connections are not acceptable).

Qualifications


* High School Diploma or equivalent required.


* No experience required, but previous experience in a healthcare customer service call center strongly preferred.


* Ability to excel in a high-volume, structured environment.


* Strong problem-solving and real-time decision-making skills.


* Excellent communication skills, both written and verbal.


* Proficiency with Microsoft Office and the ability to navigate multiple systems at once.


* Commitment to attending 100% of training and consistent attendance during the first 90 days.

What You'll Love About Working Here


* Fun, friendly, and supportive culture - bring your whole self to work every day.


* Medical, Dental & Vision benefits starting Day 1.


* 18 days of Paid Time Off plus 8 Paid Holidays.


* Employer contributions for HRA and HSA accounts.


* 401(k) with company match.


* Tuition assistance and career development opportunities.

Join Our Team
Start a meaningful career with Accre...