Senior Associate, Design Program Manager

Join our global design team as an Associate Design Program Manager and help drive delivery and process improvements at scale.

Be a key force behind exceptional user experiences and continuous improvement in a dynamic, innovative environment.

As an Associate Design Program Manager within the Digital Innovation (DI) and Experience Design (XD) organization of the Commercial and Investment Bank (CIB), you will play a pivotal role in delivering complex programs and championing operational improvements.

You will work with a global team of over 150 design professionals supporting Payments across the CIB, implementing Agile practices, and ensuring effective collaboration across design, product, and technology teams.

Your proactive approach and strong organizational skills will help foster new relationships and advocate for the value of design in successful product development.

Job Responsibilities


* Oversee the delivery of assigned portfolios or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans.


* Facilitate program-level reporting, including status, impact, and financial updates, while managing risks and driving issue resolution.


* Drive the adoption and evolution of the design system by collaborating with cross-functional teams and ensuring alignment with organizational goals.


* Work closely with design, product, and engineering teams to incorporate quality mechanisms throughout the product development lifecycle.


* Lead the design team's adoption and improvement of Agile practices, promoting cross-functional collaboration and efficiency.


* Develop, maintain, and share best practices, standard operating procedures, and templates for the portfolio and broader team.


* Advocate for the role of design in product development by educating stakeholders and translating design deliverables into tangible business outcomes.


* Drive collaboration and maintain a pulse on team health and morale, communicating risks and improvement opportunities to leadership.

Required Qualifications, Capabilities, and Skills


* 5+ years of experience managing and scaling UX programs and driving operational efforts.


* Experience with UX disciplines and user-centered development tools and methodologies.


* Skilled in collaborating, building relationships, and communicating effectively with diverse stakeholders.


* Enthusiastic about championing best practices for design teams and enhancing cross-functional collaboration.


* Proficient in Jira, Confluence, Figma, and MS Office Suite.

Preferred Qualifications, Capabilities, and Skills


* Experience with the product development lifecycle.


* Knowledge of the design industry and current trends.


* Strong facilitation and project management skills.


* Professional qualification in Project Management or Agile/Scrum Certification.

JPMorganChase, one of the oldest financial institutions, offers innov...