Ocean Freight Product Pricing Apprentice - Manchester

Role Overview

As an Apprentice, you’ll develop your knowledge of international freight forwarding, sitting within our Ocean Freight Commercial Centre (OCC).

 You'll develop essential skills in customer relationship management and commercial pricing processes, engaging with both carriers and customers.

This role also offers a unique opportunity to understand Request for Quotations (RFQ‘s) and global tenders, whilst working towards a Business Administration (Level 3) qualification. 

 

Key Responsibilities:


* Develop relationships with customers (internal/external)


* Ensure all customer enquiries are responded to promptly and professionally


* Develop relationships with our core carriers (shipping lines who move containers from A to B)


* Understand the commercial pricing process, this includes ‘Spot Pricing’ / Monthly pricing / 3 months + pricing / Responding to UK customer RFQ’s 


* Understand how we reply to global tenders which are managed by our central ‘House of Pricing’ team in Switzerland who issue IPT’s (Internal Pricing Template) – this process is different to the ‘Customer RFQ’s referred to above


* Involvement in keeping our core carrier SLA’s (Service Level Agreements) updated and circulated to the business


* Learn how the OFR commercial team interact with the operational and sales functions in DGF


* Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g.

anti corruption.


* Contribute to the ‘First Choice’ continuous improvement program


* Participate in Monthly Team briefing sessions and weekly performance dialog meetings


* Complete all statutory and mandatory training as and when required

 

Skills and Experience: 


* Customer service focus


* Good administrative and organisational skills


* Results driven with a high attention to detail


* Effective interpersonal skills


* Ability to prioritise tasks and use own initiative


* Excellent written and spoken English 


* High level of IT skills 


* Good knowledge of Windows, Word, Excel


* Minimum of  5 x GCSE passes including English and Maths

 

Benefits:



* During the Apprenticeship the successful candidate will study for the following qualification:



*
+ Business Administration, Level 3



* A competitive salary


* Generous holiday entitlement


* Eligibility to participate in the Employee Incentive Bonus Scheme


* Pension scheme which includes life assurance 


* Access to professional employee assistance and wellbeing programme


* A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts 


* Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN: 37.5 hours per week

What’s Next?

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