Cluster Reservations Agent - Reservations - InterContinental Hotels Group® Dubai Festival City

Do you see yourself as a Cluster Reservations Agent as part of InterContinental Hotels Group® at Dubai Festival City?  

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

     

A little taste of your day-to-day:


* Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.


* Promote the Hotel’s (and IHG DFC generally) products and services.


* Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region.


* Develop and maintain a regular pattern of sales calls.


* Record and process reservations made by phone/fax/email.


* Process amendments to reservations such as extensions, early departures, etc.


* Record special billing arrangements for groups and conventions.


* Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.


* Maintain knowledge of special rates/ offers/ promotions.


* Monitor reservation levels and inform Managers of current and future occupancy rates.


* Prepare reports as requested (eg: to travel agents, business houses, F&B, Daily pick up etc.).


* Prepare reservation sales reports.


* Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.


* Following up on traces on daily basis.


* Preparing no show and cancellation on daily basis.


* Charging prepaid booking at the time of reservations with secure pay or manual.


* Pe...