Commercial and Residential Property Insurance Customer Service Representative

Description & Requirements

Maximus is currently seeking a Customer Service Representative to support our Commercial and Residential Property Insurance business needs.

This is a remote opportunity.

The primary responsibilities will include chat, email, inbound and outbound calls.

To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

At Maximus we offer a wide range of benefits to include:

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation - Bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including

Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally,

enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet

insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings

plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave,

along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and

financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee

contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts

exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness

programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs,

workshops, and conferences.

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents, which include income, identity, and other eligibility verification documents.

- Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Minimum Requirements

- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.

- Commercial and residential property insurance experience required.
- Inbound and outbound call center experience required.

- Electronic communication with customers including email and chat experience required.

- Must be able and willing to work Monday- Friday 8:00am-5:00pm Eastern Standard Time (EST).

- Microsoft application experience required.

Home Office Requirements:
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either...