Customer Service Representative - Healthcare

Description & Requirements

Location: On-site in Hattiesburg, MS

Hourly Base Pay: $15.00 plus a $500 new hire bonus and up to $2,400+ in other potential bonuses!

*

Schedule: Limited-Service Full-Time schedules available

Site Hours: Monday - Sunday, 8 a.m.

- 8 p.m.; the hours, schedule, and targeted start date are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m.

and 8 p.m.

- Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.

Join Maximus in Hattiesburg, MS as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose.

You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way.

Whether you're currently in school or planning to return, we offer tuition reimbursement to help you pursue your educational goals.

Plus, you'll benefit from paid training and a supportive, fast-paced environment that's committed to your success.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success.

Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

- Competitive Compensation

- Base rate $15.00/hr.

+ 10% shift differential for evening shifts

- $500 new hire bonus and up to $2,400+ in bonus opportunities, including training completion, referrals and more

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- Tuition Reimbursement - Invest in your ongoing education and development

- Work/Life Balance Support: Flexible scheduling options!

- Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage

- Future Planning: 401k with company match

- Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays

- Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs

- Professional Development Opportunities: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calling, sales, or collection calls!



*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies a...