Door Program Coordinator

Qualifications

• Exceptional telephone communication and problem-solving skills.

• Basic computer skill, including data entry, Excel and Word.

• Customer Service or telephone experience / employment preferred.

• Must be capable of handling customer complaints in a satisfactory manner.

• Previous retail home improvements experience a plus.

Education

• High School Diploma or EquivalentQualifications

• Exceptional telephone communication and problem-solving skills.

• Basic computer skill, including data entry, Excel and Word.

• Customer Service or telephone experience / employment preferred.

• Must be capable of handling customer complaints in a satisfactory manner.

• Previous retail home improvements experience a plus.

Education

• High School Diploma or EquivalentRole and Responsibilities

• Review all incoming F&I orders and communicates with Retailer on any insufficient information.

• Performs all order processing functions under established automation controls.

• Assist in Installing Dealer setup by collecting proper documentation from applying dealer.

• Monitor the timeliness of all open furnish & install orders to ensure lead-time compliance.

• Respond to all incoming furnish & install calls from Retailer, Customer, and Installing Dealer.

• Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies.

• Ensure accurate costing for Retailer and Installing Dealer.

• Update Retailer on all open orders as required.

• Follow-up with installers on all open orders to ensure timely order completion.

• Maintain accurate file of all complete furnish & install orders.

• Research and reconcile Open AR/Unapplied cash issues.

• Maintain an accurate account of order correspondence.

• Obtain retail approval for all additional order requirements.

• Work with Sales center to ensure timely delivery of furnish & install product.

• Mail/fax sales literature and service information to customers.

• Provide follow-up with customer, retail store or dealer as necessary.

• Process and communicate order cancellations.

• Process and communicate any necessary credits or charge-backs according to procedure.

• Operate computer terminal to enter orders, advance order status, provide shipping/install dates and invoice orders.

• Provide installer/retail service over the telephone.

• Investigate and respond to installer/retailer order inquiries.

• Phone dealers/retailer/customers as required and provide requested assistance.

• Take, investigate and solve customer complaints.

• Interface with dealer/retailers to solve customer problems.

• Provide detailed explanation of company policy and procedures in respect to Furnish and Install issues.

• Other related duties as required.Role and Responsibilities

• Review all incoming F&I orders and communicates with Retailer on any insufficient information.

• Performs all orde...