Customs Operations Specialist

Job Position:  Customs Operations Specialist                             

Location: YZR– Sarnia

*Remote work, no physical office

Primary Responsibilities: Responsible to ensure shipments are released in a timely & accurate manner adhering to all governmental policy and regulations and all confirming entries are submitted within the prescribed time limits.  Review all shipment documents for accuracy.

Main tasks & Key Responsibilities: 



* Supports relationships with Customs authorities and other required counterparts.


* Ensures Customs entries are completed in a timely and efficient manner.


* Supports in KPI achievements that have been rolled out by the management team


* Quality control of client files


* Manage key accounts and bring forth process improvements to gain client efficiencies.


* Develops best practices and ensures operational adherence to defined processing standards.


* Ensures Customs compliance when processing and quality controlling files.


* Follow operational account management and ensures delivery against agreed scope


* Handles escalations (e.g.

dispute with internal/ external customers)


* Ensure files under your umbrella are billed in a timely manner


* Capable of training other staff on client specific knowledge

Minimum Requirements (Education, experience and skills):



* Knowledge of customs requirements and operational processing of customs


* activities


* 2-3 years’ experience and proven track record in the customs segment


* CCS Qualified is preferred


* Experience on cargowise operating system would be an asset


* Proficient decision-making skills


* High degree of written, verbal and organizational skills


* Diligent attention to detail


* Prior experience in direct customer relationships


* Ability to work alone with minimal supervision