Customer Service Specialist - Fixed Term

Aliaxis exists to bring solutions to the world’s water challenges and accelerate the transition to clean energy.

We are a global leader advanced piping and fitting solutions for building, infrastructure, industrial, and agricultural applications.

With over 15,000 employees across more than 40 countries and 80 manufacturing sites, we are united by a shared purpose.
 

About Philmac

Philmac has been operating for over 90 years and is recognised globally as a leading innovator in the connection and control of water and energy.

Our reputation is built on decades of experience and investment in cutting-edge technologies, including automated manufacturing cells and autonomous mobile robots.
 

We are proud of our initiatives to reduce our carbon footprint while continuing to deliver the best solutions for our customers—with minimal environmental impact and a positive contribution to our community. 

We’re looking for passionate individuals who want to be part of our journey and who embrace the behaviours we stand for:
 


* We Dare to challenge the status quo, to innovate, and to learn fast


* We Care for the environment, our customers, and each other


* We Deliver by taking accountability for our decisions and actions

About the role

Due to internal secondment, we have a looking for a Customer Service Officer superstar to join our dynamic, team focused and fun local customer service team.  You are proactive, able to think outside of the box and are customer centric and passionate about providing the best customer experience.

This is a 6-months fixed term part time position requiring 20 hours per week.

Hours of work would be Monday to Friday, from 10:00 am to 2:00 pm.

Reporting to the Customer Service Team Leader and based at our North Plympton site, you will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated.

Your exceptional relationship building skills, attention to detail and ability to partner across all areas the business, will ensure your success and ours!
 


* Ensures ‘logged’ into the IPFX phone system to guarantee availability to answer inbound calls presented to the Call Centre.


* Provide order updates, assist customers with product availability, promotions, and pricing enquiries.


* Receive, process and verify the accuracy of orders received via email, phone, EDI.


* Manage your caseload efficiently and accurately at all times, including updating notes on client files and contacts to ensure a seamless customer experience.


* Build and sustain positive relationships with customers and team members (Sales, Distribution, Production, Finance, Administration, Quality.)


* Take personal responsibility for accurate completion of work and seek assistance when required.


* Remain positive and respond to pressure in a ca...