Parts Receptionist/Cashier

PRIMARY FUNCTION:

Provide receptionist, cashier and retail coordination for the Parts Department and Merchandising Center .

ESSENTIAL DUTIES

Receptionist Duties


* Promptly and courteously answers all calls to the Parts Department.

Monitors calls to ensure no calls remain on hold for over 30 seconds without the caller being advised of efforts to reach the party being called.


* Greets all customers entering the Parts Department in a courteous manner; assist them with their needs by directing them to the appropriate party or assisting them with novelty transactions.



* Assist with customers checking out


* Coordinate with the credit department when problems arise on a customer's account

Cashier Duties


* Collect and report cash receipts - cash, credit cards, checks.


* Make daily cash deposit to the Bank.


* Keep cash sales current by ensuring documents and tickets match; return parts aged over 15 days (30 if on an account); apply credits to correct accounts; issue check requests; collect or return past due freight invoices.


* Answer customer inquiries about payments & invoices; withhold credits from overdue customers; work with Sales Representatives to ensure name & addresses are on invoices; work with pickup counter staff to ensure signatures are on documents; make phone calls or mail invoices as required.


* Oversee and balance Duty Bag, Night Bag and Petty Cash.


* Assist Warehouse and Parts by calling to ensure that cash tickets are paid for prior to parts leaving premises.

Retail Duties:


* Receive goods when shipped; annotate in Web-Extender


* Purchase merchandise for store, based on seasons


* Make claims on damages, shortages, and returns


* Ensure merchandise is rotated in a timely fashion to avoid soiled or outdated items


* Assist branches in maintaining adequate stock for their location and place special orders


* Maintain proper mix of high end and regular merchandise for ad/promo use


* Pursue special offers on merchandise to lower acquisition cost.


* Arrange and maintain sales floor


* Maintain inventory counts and system locations


* Handle phone inquires


* Maintain web site


* Set up and operate seasonal shows

Miscellaneous Duties:


* Prepare timecards and time records for parts and payroll services.


* Keep accurate leave records (vacation, personal business, sick, etc.) for all Parts associates.



* Oversee mail delivery to and from Parts Dept


* Ensure coffee and popcorn is attended to


* Maintain security camera functions

Track and maintain benefit boot program

Track Parts Dept.

pickup truck usage

Purchase supplies for the department and retail operations

Coordinate maintenance of department equipment - copiers, printers, phones

Make signage as required

Code vendor invoices; maintain waybill files and goods files; verify invoices with inadequate documentation; verify and annotate invoices...