IT Support Partner

Position Summary

The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on site services

- Desk-side support,

- Hardware break and fix

- Warranty Management (vendor and third party contract management)

- IMACD (Installation, Move, Add, Change, and Disposal Services)

- Hardware and Software Asset tracking

- VIP Support

- Stock level Management

- Non Catalogued Onsite Services (Non Standard Service Requests)

Infrastructure Equipment on site services

- Eyes and Hand Support to server and network administrator

- Escort Services to external suppliers

- Non Catalogued Onsite Services (Non Standard Service Requests)

- Level 1 support/responsibility to IT infrastructure

Responsibilities


* Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.


* Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.


* Provides Asset Tracking services for Schneider workplace equipment.

Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.


* Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.


* Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.


* Provide physical on-site and/or remote support services for end users in remote locations.


* Provide on-site support for any activities for server maintenance upgrades.


* Provide L1 support for audio/ visual equipment.


* Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.


* Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.


* Coordinate with external vendors for service to location infrastructure components.


* Provide installation / relocation / disposal of network printers.


* Provide secure location for storage of on-site tapes.

Skills Required

- Innovative and creative

- 5+ years end user support experince in different platforms

- Graduated from at least university (4+ years) related with computer science

- Ability to work in flexible hours depends on need

- Experienced with ITSM tools.

- Experienced with VIP users support


* Microsoft certified professional


* Governance and management of vendors.


* SCCM, AD, McAfee, MS Outlook, Office 365.


* Needs to be continually learning the latest platforms and technology tools.


* Overall technical under...