Residential Service Technician

Qualifications



* 1-3 years Customer Service experience, door industry preferred


* Attention to detail and problem solving.


* Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.


* Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.


* Basic math skills required.


* Willingness to learn product and processes.

Education



* High School Diploma or GED

Physical/Work Environment Requirements



* Ability to stand for long periods of time in a non-climate controlled environment.


* Ability to lift up to 50 pounds.

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation.

All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.

Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.Qualifications



* 1-3 years Customer Service experience, door industry preferred


* Attention to detail and problem solving.


* Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.


* Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.


* Basic math skills required.


* Willingness to learn product and processes.

Education



* High School Diploma or GED

Physical/Work Environment Requirements



* Ability to stand for long periods of time in a non-climate controlled environment.


* Ability to lift up to 50 pounds.

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation.

All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.

Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.


* Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).


* Ability to use hand tools and assist or complete modifications to products...

i.e.

glazing, section width changes, insulating, etc.

and fork truck operation.


* Respond to customer requests for information concerning order tracking, order expediting and product availability.


* Perform order entry at both sales invoicing level and request for products from supply plants.


* Notify customers of potential backorders, credit issues, order ...