Application Support Specialist

Your Job

Are you passionate about technology and eager to grow your career in application support? Join our Enterprise Technical Support team as a Junior Application Support Specialist focused on Product Development (PD) tools like Teamcenter (PLM), Polarion (ALM), Siemens NX, and more.

You'll support engineering teams across the globe and help keep mission-critical tools running smoothly so innovation can thrive.

This is a perfect opportunity for someone early in their IT or systems career who wants hands-on experience with enterprise systems in a high-impact, collaborative environment.

Our Team

We are a team of 10 supporting Molex Product Development end users globally.

We support a portfolio of applications the enable engineers to innovate and design.

ServiceNow being the ITSM tool that we are leveraging we have our standard processes defined for Incident management, Problem management & Knowledge management.

What You Will Do


* Provide Tier 2 (L2) support for key Product Development (PD) tools: Teamcenter, Polarion, and other engineering applications


* Test, troubleshoot, and validate updates or new functionality


* Help users resolve issues through strong problem-solving and clear communication


* Make minor configuration changes and support small scripting or automation enhancements


* Assist with report design and delivery to support business needs


* Participate in root cause analysis for recurring issues


* Work with global IT and infrastructure teams to resolve technical challenges


* Support desktop applications and provide general engineering IT support as needed


* Train peers and document resolutions to build knowledge across the team

Who You Are (Basic Qualifications)


* 1-2 years of experience supporting enterprise applications, IT systems, or working in IT support


* Foundational understanding of product development tools or enterprise systems

What Will Put You Ahead


* Bachelor's degree in Information Systems, Engineering, or related field (or equivalent experience)


* Exposure to Teamcenter, Polarion, or other engineering apps (AutoCAD, NX, SolidWorks, Creo, Altium, etc.)


* Some experience with reporting tools, log analysis, and backend system support


* Familiarity with ITIL, infrastructure coordination, or desktop support


* Strong troubleshooting, communication, and collaboration skills


* Desire to learn and grow in a dynamic, global team environment

For this role, we anticipate paying $65,000 - $85,000 per year.

This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candi...