Assistant Front Office Manager

About Us

An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined, creating a new and unique experience in Fairfield County.

With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens.

At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut is a source of inspiration to all.

That's why we've created a hotel experience that puts collaboration at the heart of everything we do.

Join our team and be inspired when you enjoy all the benefits of a home away from home.

Our local associates benefits including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, as well as discounts at Hop Scotch Salon.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.


* Implement company and franchise programs.


* Prepare forecasts and reports and assist in the development of the Rooms Division budget.


* Monitor and maintain the front office systems and equipment to ensure their optimum performance.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Provide training for entry level associates and supervisors.


* Develop and implement controls for expense management.


* Utilize labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.

Ensure timely completion of performance appraisals.


* Communicate both verbally and in writing to provide clear direction to staff.


* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


* Ensure compliance of front office, guest service, and PBX standard operating procedures and policies.

Ensure all...